Policies

By placing orders with Bear Creek Quilting Company, customers agree to the below listed Terms and Conditions.

Ordering Information

Our goal is to process your order within 24 hours after receipt of your order.  If we do not have a product in stock, we will contact you immediately to discuss available options.  Please review your order as soon as you receive it.  You have 14 days to notify us of any issues or concerns with your order.

Payments
Bear Creek Quilting Company gladly accepts Visa, MasterCard, Discover, American Express and PayPal.  We reserve the right to refuse any order in which the billing information and credit card information does not match or the shipping address is incomplete.  We do not accept checks or money orders.

Returns
Every effort is made to ensure you receive top quality premium goods.  If you should receive a product that is defective, we will exchange the item or refund your money, at the discretion of Bear Creek Quilting Company.  Bear Creek Quilting Company does not accept returns on cut yardage and/or non-defective merchandise.  Due to copyright laws, no returns are allowed on patterns, books or magazines.

Shipping Costs
US Customers - We ship using the United States Postal Service (USPS) and United Parcel Service (UPS).  Most items are eligible for standard shipping rates.  We will contact you immediately if any additional shipping charges apply for over-sized orders.  Special shipping and handling are required on some products.  If applicable, shipping and handling exceptions are noted in the product's detailed description.  Signature may be required at time of delivery for high priced orders; example $250+.  This insures your valuable packages are not left on the porch, delivered to a wrong address, and protects from porch theft.  This is an added benefit paid by Bear Creek Quilting Company for you.  If you elect to decline this benefit, please email directly after you place your order and understand we can not be responsible for lost or stolen packages.

        $6.95 Flat Rate Shipping anywhere in the USA for any size order


Canada/International - Effective November 2018, we no longer ship to Canada or International.


Pre-Orders
Bear Creek Quilting Company enjoys providing you the opportunity to order products when they are first announced.  These products are not yet in stock and will ship to you upon receipt.  Pre-orders cannot be voluntarily cancelled.  In the event your order cannot be completed due to a manufacturer's issue, Bear Creek Quilting Company will notify you immediately to discuss an in-store credit or refund.  Please note:  to secure your pre-order item, your credit card will be charged immediately.  In-stock products, when combined with pre-order products in the same order, will ship immediately, unless stated differently on the product description page.  There will not be any additional shipping charges for split shipments.
Please Note our exception with new release Book Orders:  Other items in your order will be held until your book arrives.  This is an exception to our normal pre-order policy.  If you wish to have your in-stock items ship right away, please place 2 separate orders.  Thank you!

Block of the Month

When you register for any of our Block of the Month programs, it is understood that you are registering for the entire program.  We will abide by this policy and prepare a kit for you each month with the understanding that you will remain in the program for the duration.  We understand that things happen.  If something happens that causes you to need to cancel, please let us know right away! 

We require a credit card number on file and we will charge your card each month for the monthly cost of your program plus shipping.  Programs vary, please read each program for the length of the program and associated shipping costs.  Block of the Month registration fees are non-refundable.  Block of the Month shipping rates are the same as listed above in our shipping information.  If, for any, reason we are not able to charge your credit card, you will be contacted and your kit will be held until payment arrangements can be made.  We encourage you to let us know if you receive an updated credit card or expiration date.

Patterns
Every effort has been made to ensure that all patterns are error free.  All the information is presented in good faith, however no warranty can be given nor results guaranteed as Bear Creek Quilting Company has no control over the execution of instructions.  Therefore, we assume no responsibility for the use of this information or damages that may occur as a result. Please make sure to check the manufacturer or pattern designer website for pattern updates, prior to starting the project.

Taxes
Customer assumes the responsibility for paying any customs, duties or sales taxes for the location that the merchandise is delivered.

Images
Bear Creek Quilting Company works extensively to achieve the highest level of color accuracy and image sharpness without compromising how quickly the images appear on your screen.  We only use the manufacturer's stock images.  We cannot guarantee how images appear to you due to varying computer and monitor systems display color differently.  All images on this site are the property of Bear Creek Quilting Company.  Use of any of the images on this site by anyone other than the owner of this site, without prior written permission, is unlawful and strictly prohibited.

Newsletter
By subscribing to the Bear Creek Quilting Company Newsletter, you agree to receive email from us.  The purpose of the Newsletter is to keep our customers and visitors updated about new product releases, special promotions, and sales.  A subscription to the Newsletter is not mandatory to conduct business with Bear Creek Quilting Company.  The Newsletter is sent at-will to share our information with you.  Bear Creek Quilting Company reserves the sole right to unsubscribe anyone form our Newsletter without notice.  Bear Creek Quilting Company will not communicate, distribute, publish, share, or sell your email address to any individual or company.  Subscribers are able to change their subscription settings or unsubscribe from the Newsletter at any time.

Privacy Policy
Bear Creek Quilting Company keeps all our customer information confidential and does not sell, trade or otherwise transfer your personal information to outside parties.  The term "outside parties" does not
include website hosting partners and other parties who assist us in operating our website, conducting our business or servicing you.

Changes to our Policies
Bear Creek Quilting Company reserves the right to change or add policies, at any time, on this page.

Questions/Feedback
We take your shopping experience seriously and we attempt to ensure the most accurate information at all times.  Please share with us your feedback, concerns or compliments, pertaining to your experience.

We would love to hear from you!

Bear Creek Quilting Company